BUSINESS ANALYSIS FOR THE LEGAL SECTOR
Map before you automate
Most firms know a matter takes too long from opening to billing. Few know exactly where. We document the real path of a matter: not the one in the procedure manual, but what actually happens at people’s desks.
Process mapping
Matter opening, document management, billing, closing: we follow each step with the people who execute it, not just management.
Firm organization
How work is split between lawyers, legal assistants and software. We look at what an assistant does today because nobody had time to automate it, versus what they do because it requires human judgment.
Document structures
Matter naming, templates, filing: the tedious details that determine whether a new hire finds a document in ten seconds or ten minutes.
Concrete deliverable
A clear process diagram and a prioritized list of what is worth changing first.
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